Subscription, Cancellation, and Refund Policy

Self-serve customers begin with a 30-day free trial of the selected Starter or Growth plan. A payment method is collected in Stripe Checkout during signup, but the subscription is not charged during the trial. Pro may appear as a coming-soon capacity tier before it is enabled for self-serve checkout.

Unless the subscription is canceled before the trial ends, Stripe begins billing the selected monthly price after the 30-day trial.

If the checkout flow is labeled or configured as Stripe test mode, sandbox, or prelaunch billing, no real card charge is created. Test-mode subscriptions are for validation only and do not represent live paid service until Chorus Local enables live Stripe billing.

Subscriptions renew monthly until canceled. Prices, plan allowances, and billing details are shown on the pricing page, signup flow, billing page, Stripe Checkout, invoices, or the Stripe customer portal.

Taxes may be added where required by law or payment-provider configuration.

Owners may change plans from the billing page when Stripe customer portal plan changes are configured. Plan changes may affect usage allowances, renewal timing, proration, invoices, and trial handling according to Stripe settings and applicable law.

Chorus Local may recommend an upgrade when usage approaches or reaches a plan allowance, including AI credits, review sync volume, or publishing handoff limits.

Owners can cancel through the billing page and Stripe customer portal. If canceled during the 30-day trial, the subscription should not bill after the trial ends. If canceled after billing begins, access continues through the paid billing period unless otherwise stated in a written agreement or required by law.

Except where required by law or stated in a separate written agreement, subscription fees are nonrefundable and partial-month refunds are not provided automatically.

If you believe a charge was made in error, contact support promptly so the account, invoice, and Stripe payment record can be reviewed.

If payment fails, the workspace may enter a past-due or restricted state. Chorus Local may retry collection through Stripe, ask the owner to update payment information, or limit access after reasonable notice.

Billing questions can be sent to support@choruslocal.com.